🔒 Privacy Policy

Effective Date: [01/04/2026]

🛡️ Purpose & Scope

Collective Enterprises ("Company", "we", "our", or "us"), operating under the brand name Doriva Decor, values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you visit our website, create an account, place an order, or interact with our services.

We process personal information in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws of India.

By using our website, you agree to the terms outlined in this Privacy Policy.

📋 1. Information We Collect

We may collect the following information:

👤 Full Name

📧 Email Address

📱 Mobile Number

🏠 Billing & Shipping Address

💳 Payment Information (processed securely through authorized payment gateways. We do not store your debit/credit card details.)

🌐 IP Address, Browser Information & Device Information

🛒 Order History & Shopping Preferences

🎯 2. How We Use Your Information

Your information helps us to:

✅ Process and deliver your orders

📦 Provide shipping updates and order confirmations

💬 Respond to your questions and customer support requests

🛍️ Improve our products, services, and website experience

🔐 Detect fraud and maintain website security

📢 Send promotional offers and newsletters (only with your consent where applicable)

⚖️ Comply with applicable legal and regulatory obligations

🍪 3. Cookies

Our website uses Cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze visitor traffic

  • Enhance your shopping experience

    • You may disable cookies through your browser settings. However, some features of the website may not function properly.

    🤝 4. Sharing of Information

    Your privacy is important to us.

    Doriva Decor never sells or rents your personal information.

    We may share your information only with trusted partners such as:

    💳 Secure Payment Gateway Providers

    🚚 Shipping & Logistics Partners

    🖥️ Technology & Website Service Providers

    🏛️ Government Authorities when required by applicable law

    All partners are required to maintain the confidentiality and security of your information.

    🔐 5. Data Security

    We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access

  • Loss or misuse

  • Alteration

  • Disclosure

  • Cybersecurity threats

    • While we take every reasonable precaution, no online transmission or storage system is completely secure.

    🗂️ 6. Data Retention

    We retain your information only for as long as necessary to:

    📦 Complete your orders

    🛠️ Provide customer support

    📑 Meet legal, accounting, and tax obligations

    ⚖️ Resolve disputes and enforce our policies

    👤 7. Your Rights

    Subject to applicable Indian laws, you have the right to:

    ✔️ Access your personal information

    ✏️ Correct or update inaccurate information

    🗑️ Request deletion of your personal information (where legally permitted)

    🚫 Withdraw consent for marketing communications

    📩 Contact us regarding any concerns related to your data

    🌍 8. Third-Party Services

    Our website may contain links to third-party websites, payment gateways, or external services.

    These websites operate independently, and Doriva Decor is not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any personal information.

    👶 9. Children's Privacy

    Our website is intended for users 18 years of age or older.

    We do not knowingly collect personal information from children. If such information is identified, we will promptly remove it.

    🔄 10. Changes to this Privacy Policy

    Collective Enterprises reserves the right to update or modify this Privacy Policy at any time.

    Any changes will be published on this page along with the updated Effective Date.

    Your continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.

    📞 11. Contact Us

    If you have any questions, suggestions, or concerns regarding this Privacy Policy or your personal information, please contact us.

    🏢 Company

    Collective Enterprises

    🛍️ Brand

    Doriva Decor

    📧 Email: support@dorivadecor.com

    📱 Phone / WhatsApp: +91 8700958638

    💬 We are happy to assist you during our business hours and will make every reasonable effort to resolve your concerns in accordance with applicable Indian laws.

    ❤️ Your Privacy Matters

    At Doriva Decor, protecting your privacy is just as important as delivering premium-quality products. We appreciate your trust and remain committed to keeping your personal information safe, secure, and confidential.