🔄 Return & Exchange

❓ What products are eligible for Return or Exchange?

At Doriva Decor, customer satisfaction is our priority. Returns or replacements are accepted under the following conditions:

  • ✅ Wrong product delivered.
  • ✅ Manufacturing or quality defect.
  • ✅ Product damaged during transit.
  • 🎨 Handcrafted products may have slight variations in color, texture, finish or size. These natural variations are not considered defects and are not eligible for return or exchange.
❓ Which products are not eligible for Return or Exchange?

Returns, exchanges or replacements are not available for the following categories unless the product is received damaged, defective or incorrect.

  • 🪑 Furniture
  • 🕒 Wall Clocks
  • 🧶 Rugs & Carpets
  • 🖼️ Wall Paintings
❓ How soon should I request a Return or Exchange?

Please raise your request within 48 hours of receiving your order. Requests received after this period may not be accepted.

❓ What conditions must be met for a Return or Exchange?
  • 📦 Product must be returned in its original packaging.
  • 🏷️ All tags, manuals, warranty cards, invoice and accessories should be included.
  • ✨ Product should be unused and in original condition.
  • 🚚 Return shipping charges may apply unless the return is due to our error.

❌ Order Cancellation

❓ Can I cancel or modify my order?

Orders can be cancelled or modified within 4 hours of placing them, provided they have not been packed or shipped.

Once packed or dispatched, orders cannot be cancelled or modified.

For Cash on Delivery (COD) orders, repeated non-acceptance may result in future COD orders being restricted.

💰 Refund Policy

❓ When will my refund be processed?

Refunds are processed within 72 hours after the returned product reaches our warehouse and passes our quality inspection.

❓ How will I receive my refund?

🛍️ Store Credit

  • No expiry date.
  • Can be used on future purchases.
  • Usually issued immediately after approval.

💳 Original Payment Method

  • Prepaid Orders → Refunded to the original payment source.
  • COD Orders → Refunded through NEFT bank transfer.

For NEFT refunds, please share:

  • 🏦 Bank Name
  • 👤 Account Holder Name
  • 💳 Account Number
  • 🔢 IFSC Code
  • 🏢 Branch Name

📦 Breakage & Transit Damage

❓ What should I do if my product arrives damaged?

Please report any transit damage within 48 hours of delivery.

📧 Email: support@dorivadecor.com

📱 Call / WhatsApp: +91 8700958638

Please include:

  • 📸 Photos of the damaged product.
  • 📦 Photos of the outer packaging.
  • 🧾 Your Order ID.

Important: Please keep the original packaging, foam and cushioning materials until your claim has been resolved.