📜 Terms & Conditions

Effective Date: [01/04/2026]

Welcome to www.dorivadecor.com, owned and operated by Collective Enterprises, under the brand name Doriva Decor ("Doriva Decor", "we", "our", or "us").

Please read these Terms & Conditions carefully before using our website or purchasing any product or service.

✅ Acceptance of Terms

By accessing, browsing, registering, or placing an order on www.dorivadecor.com, you confirm that you have read, understood, and agreed to be legally bound by these Terms & Conditions, our Privacy Policy, Shipping & Delivery Policy, Return & Exchange Policy, and any additional terms, policies, or promotional conditions that may apply to specific products or services ("Additional Terms").

In the event of any conflict between these Terms & Conditions and any Additional Terms, the Additional Terms shall prevail with respect to the applicable product or service.

If you do not agree with these Terms & Conditions, please do not use our website or purchase any products or services from Doriva Decor.

🛍️ 1. General

  • These Terms & Conditions govern all purchases made through www.dorivadecor.com and any official sales channels operated by Collective Enterprises under the brand name Doriva Decor.

  • We reserve the right to modify, suspend, discontinue, or update any product, service, feature, pricing, or policy without prior notice.

  • Continued use of our website following any changes constitutes your acceptance of the updated Terms & Conditions.

    • 👤 2. Eligibility

    To use our website or place an order, you must:

    ✅ Be at least 18 years of age, or

    ✅ Access the website under the supervision of a parent or legal guardian.

    By placing an order, you confirm that all information provided by you is true, accurate, and complete.

    🪑 3. Products

    We strive to ensure that all product descriptions, specifications, dimensions, colors, pricing, and images displayed on our website are accurate.

    However,

  • Slight variations in color may occur due to monitor or mobile screen settings.

  • Handmade and natural material products may vary slightly in color, texture, finish, wood grain, fabric pattern, or dimensions.

  • Such natural variations are part of the craftsmanship and are not considered manufacturing defects.

    • All products are subject to availability.

    💰 4. Pricing & Payments

  • All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified.

  • Prices, discounts, and promotional offers may change without prior notice.

  • We reserve the right to cancel orders due to pricing errors, stock issues, or technical errors.

    • We accept:

    💳 Credit Cards

    💳 Debit Cards

    📱 UPI

    🏦 Net Banking

    👛 Digital Wallets

    💵 Cash on Delivery (Eligible PIN Codes Only)

    💳 EMI Options (Where Available)

    🚚 5. Shipping & Delivery

    🚚 FREE Shipping is available across India on all eligible orders.

    Estimated delivery timelines:

    📍 Delhi NCR: 3–5 Business Days

    🇮🇳 Rest of India: 5–10 Business Days

    Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, natural disasters, or other circumstances beyond our control.

    Customers are responsible for providing accurate shipping information.

    🔄 6. Returns & Exchanges

    Returns or replacements are accepted only in the following situations:

    ✅ Wrong Product Delivered

    ✅ Manufacturing Defect

    ✅ Product Damaged During Transit

    Products showing normal handcrafted variations in color, texture, finish, wood grain, or dimensions are not eligible for return or exchange.

    Please refer to our Return & Exchange Policy for complete details.

    💳 7. Payment Security

    All online payments are processed through trusted and secure payment gateways.

    Collective Enterprises and Doriva Decor never store your:

  • Credit Card Details

  • Debit Card Details

  • CVV

  • Net Banking Credentials

  • UPI PIN

    • Your payment information remains encrypted and secure throughout the transaction process.

    🔒 8. Privacy

    Your privacy is important to us.

    Any personal information collected through www.dorivadecor.com is handled strictly in accordance with our Privacy Policy, the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable Indian laws.

    🚫 9. Intellectual Property

    All content available on www.dorivadecor.com, including but not limited to:

    🖼️ Images

    🎨 Graphics

    📝 Product Descriptions

    🏷️ Logos

    🎥 Videos

    📄 Website Design

    💻 Source Code

    is the exclusive property of Collective Enterprises or its licensors and is protected under applicable intellectual property laws.

    Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited.

    ⚠️ 10. Limitation of Liability

    To the maximum extent permitted by law, Collective Enterprises, its owners, employees, affiliates, suppliers, and logistics partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

    In any event, our maximum liability shall not exceed the amount paid by you for the concerned order.

    ❌ 11. Order Cancellation

    Orders may be cancelled before dispatch by contacting our customer support.

    Once an order has been shipped, cancellation requests may not be accepted.

    Doriva Decor reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Any reason deemed necessary to protect the interests of our business or customers

    • Any eligible refund will be processed through the original payment method.

    ⚖️ 12. Governing Law & Jurisdiction

    These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

    Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered place of business of Collective Enterprises.

    📢 13. Promotional Offers

    From time to time, Doriva Decor may introduce promotional offers, discount coupons, contests, giveaways, cashback offers, or special campaigns.

    We reserve the right to:

  • Modify or withdraw any offer without prior notice.

  • Reject misuse or fraudulent participation.

  • Determine eligibility and validity of offers.

  • Cancel offers where prohibited by law.

    • The decision of Doriva Decor shall be final and binding.

    📞 14. Contact Us

    If you have any questions regarding these Terms & Conditions or need assistance, please contact us.

    🏢 Company: Collective Enterprises

    🛍️ Brand: Doriva Decor

    🌐 Website: www.dorivadecor.com

    📧 Email: support@dorivadecor.com

    📱 Call / WhatsApp: +91 8700958638

    🕘 Customer Support: Monday – Saturday | 10:00 AM – 6:30 PM

    ❤️ Thank You

    Thank you for choosing Doriva Decor.

    We are committed to providing premium-quality home décor, secure shopping, transparent policies, and exceptional customer service. Your trust means everything to us, and we look forward to making your shopping experience enjoyable and hassle-free.